Jolyph Privacy Policy – Protecting Your Personal Data

01 About This Policy

This Privacy Policy describes how Jolyph ("we", "us", "the platform") collects, uses, stores, and shares personal data when you use our website at jolyph.vu or our mobile app. It applies to all registered players and anyone who browses the platform, regardless of whether they complete registration.

This policy should be read alongside our Terms and Conditions, which form part of the overall agreement between you and Jolyph. Where the Terms reference data handling practices, this policy provides the detail.

We are committed to handling your personal information responsibly, using it only for the purposes explained here, and keeping it secure through appropriate technical and organisational measures.

02 Information We Collect

We collect different types of information depending on how you interact with the platform. The main categories are:

We do not collect data that is unnecessary for the purposes described in this policy. Where we ask for optional information, it will be clearly marked as optional at the point of collection.

03 How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management — creating and maintaining your player account, processing logins, and handling account settings changes.
• Transaction processing — handling deposits and withdrawal requests in Philippine Peso (PHP) through supported local payment channels.
• Identity verification (KYC) — confirming your identity in line with our account verification requirements before withdrawals are approved.
• Fraud prevention and security — detecting suspicious activity, preventing unauthorised account access, and investigating potential policy violations.
• Customer support — responding to your enquiries, resolving disputes, and maintaining records of communication for quality and training purposes.
• Platform improvement — analysing usage patterns to understand how players use the platform and identify where the experience can be improved.
• Marketing and promotions — sending you information about current offers and promotions on Jolyph, where you have opted in to receive these communications. You can opt out at any time through your account settings or by contacting support.
• Legal compliance — meeting any obligations we have under applicable laws and regulations.

We do not use your data for automated decision-making that has a significant impact on you without providing a means to request human review of that decision.

04 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing required to operate your account and fulfil our service commitments to you, including handling transactions and managing your gaming activity.
• Legitimate interests — processing that serves Jolyph's legitimate operational interests, such as fraud prevention, platform security, and improving user experience, balanced against your privacy rights.
• Consent — where you have given explicit consent, such as opting in to receive promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Legal obligation — where we are required to process data to comply with applicable laws and regulations.

05 Sharing Your Data

Jolyph does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We share data only where necessary to deliver our services, and only with parties who are bound by appropriate data protection agreements.

The categories of third parties we may share data with include:

• Payment processors — to facilitate deposits and withdrawals in PHP through Philippine banking and e-wallet channels.
• Identity verification providers — to assist with KYC document checks and identity confirmation.
• Technology and hosting providers — companies that provide the infrastructure, software, and services that run the Jolyph platform.
• Fraud prevention and analytics services — tools that help us identify suspicious behaviour and understand how the platform is being used.
• Regulatory or legal authorities — where we are required by law or a valid legal process to disclose information.

All third-party service providers operating on our behalf are required to handle your data securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes beyond what is required to perform services for Jolyph.

06 Cookies and Tracking Technologies

Jolyph uses cookies and similar tracking technologies on the website and within the mobile app. Cookies are small text files stored on your device that help the platform function properly and improve your experience.

We use the following types of cookies:

• Strictly necessary cookies — these are essential for the platform to work. They keep you logged in, maintain your session, and enable core features like secure transactions. These cannot be disabled.
• Functional cookies — these remember your preferences, such as language settings, and personalise parts of your experience.
• Analytics cookies — these help us understand how players navigate the platform — which pages get the most visits, where users tend to drop off, and how features are being used. This helps us prioritise improvements.

Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will affect the functionality of the platform. For analytics and functional cookies, you can manage your preferences through your browser or by contacting our support team.

07 Data Security

We take the security of your personal data seriously and implement multiple layers of protection across the Jolyph platform:

• SSL encryption — all data transmitted between your browser or app and our servers is protected using industry-standard Secure Socket Layer (SSL) encryption.
• OTP verification — sensitive account actions, including login and certain withdrawal requests, require one-time password confirmation sent to your registered contact details.
• Access controls — internal access to player data is restricted to staff with a legitimate operational need, and all access is logged and audited.
• Secure storage — personal data is stored on secured infrastructure with appropriate technical controls to prevent unauthorised access, loss, or destruction.

No system is completely immune to risk. If you suspect your account has been compromised, contact our support team immediately at [email protected]. We will investigate promptly and assist you in securing your account.

08 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The length of time we keep specific data depends on the type of data and the purpose it was collected for.

In general:

• Account and identity data is retained for the duration of your account and for a period after closure to meet any legal or regulatory obligations.
• Transaction records are kept for the period required by applicable financial regulations.
• Support communications are retained for a reasonable period to handle any follow-up queries or disputes.
• Where you have withdrawn consent for marketing communications, we retain a record of that withdrawal to ensure we honour your preference.

Once personal data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised.

09 Your Rights

As a player on the Jolyph platform, you have the following rights with respect to your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — if any data we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — in certain circumstances, you can request that we delete your personal data. Note that we may need to retain some data to meet legal obligations even after account closure.
• Right to restrict processing — you can ask us to limit how we use your data in specific situations.
• Right to withdraw consent — where processing is based on consent (such as marketing communications), you can withdraw that consent at any time.
• Right to object — you can object to processing based on legitimate interests in certain circumstances.

10 Minors

Jolyph is strictly an adults-only platform for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered on the platform, we will immediately close the account, delete the associated data, and handle any funds in line with our Terms and Conditions.

If you believe a minor has used or is using the Jolyph platform, please report this to our support team immediately so we can take action.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will notify registered players through the platform or via email. The date shown at the top of this page reflects the most recent revision.

Continued use of the Jolyph platform after an updated policy has come into effect constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and contact support to request account closure.

12 Contact Us About Privacy

If you have any questions about how we handle your personal data, want to exercise your data rights, or have a concern you'd like to raise, please get in touch with our support team. We're available around the clock to assist players across the Philippines.

For answers to common questions about your account, payments, and platform policies, you can also visit the FAQ page.